For families like mine, the Disability Assistance Service has allowed us to navigate and enjoy the many attractions and characters throughout Walt Disney World.  My oldest son was diagnosed at birth with Fragile X Syndrome, the leading cause of inherited intellectual disability and the leading known genetic cause of autism.  Although he enjoys all that Walt Disney World has to offer, it can quickly overwhelm him.  My family is incredibly appreciative of this service.  I have compiled a list of what are the most frequent questions {and answers} that I have received while assisting guests in planning for their vacations.

Disability Assistance

What is the Disability Assistance Service (DAS)?

A service for guests with a disability to schedule a return time that is comparable to the current standby wait for the given attraction.

 

Where do I obtain the DAS?

You may visit Guest Services at Animal Kingdom, Epcot and Hollywood Studios or City Hall in Magic Kingdom the first day.  The Cast member will ask you several questions to make certain you are receiving the most appropriate assistance based on your/family members needs.  They will also provide you with information and answer any questions you may have.

 

Do I need to stop into Guest Services every day?

No, the Cast member will ask you how long you will be visiting Walt Disney World and the DAS will be active the entire stay (up to 14 days). Disability Assistance

 

Do I need documentation of a disability?

Due to HIPAA regulations, the Cast Member will not read any physician letter or medical documents.  They will ask you several questions as well as take a picture of the Guest with a disability.

 

How many guests can be included?

Up to 11 additional guests can be included.  All guests must be present when obtaining the DAS.

 

What if we have family that will only be spending part of the trip with us?

If they were not present when you obtained the DAS and you have not exceeded the limit of 11 additional guests, go to Guest Services or City hall and speak with a Cast member.  Every guest, including your original party, must be present when increasing the number of guests eligible to utilize the DAS.  They will need to have their magic bands or park tickets scanned.

 

How is a return time obtained?

Any member of your party who is included in the DAS party can approach the selected attraction to be assigned a return time.  The return time will be approximately 10 minutes less than the current standby time.  Only guests currently inside the selected park can be included in the return time.  **Ask the Cast Member if they could make your first return time when obtaining the DAS the first day.

 

Our return time is here, now what?

Approach the attraction fast pass line entrance.  The person who was assigned the DAS needs to scan their ticket/magic band first to activate the entitlement for the entire party.  Then the rest of the party will scan their magic band/tickets just as they would for any fastpass entitlement.

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Can I use the Fastpass system AND the DAS?

Yes!  You can add a DAS return time concurrently with your previously scheduled Fastpasses.  Please note on the picture the Disability Access Return Time has a bold green banner above it to allow the guest to recognize the difference between other fastpass entitlements or dining reservation times.

Can I schedule more than one DAS return time?

No.  You are not able to schedule another return time until your current entitlement is used or cancelled.

 

Disability Assistance

When does the DAS return time have to be used?

Anytime from the designated return time until the park closes.  All unused return times will expire at park close.

Can my family member stay in their stroller/wheelchair?

Waiting queues accommodate wheelchair/strollers.  Some attractions require the ability to transfer. Discuss the specific attraction requirements with a cast member.

 

**Guests whose disability is based on the necessity of using a wheelchair/scooter are not eligible for a DAS.  Guests with additional needs should discuss them with Guest Services/City Hall.

 

What if I am still unsure how to use the DAS?

Please see a Cast Member at the selected attraction.  They will be happy to answer your questions. Disney also offers both an email and phone number to ask additional questions.
Contact: Disability.services@disneyparks.com or (407) 560-2547.

 

Your Me and the Mouse Travel Specialist is here to help! Contact your agent if you have any other questions.

 

Missy Zolecki

Travel Specialist